For Our Well&Co Guides
Business Center & System Questions
What are the fees associated with using GPG (Payment Center)?
Can I change my username?
I got an email from Global Payment Gateway (GPG) about my pay - is it legitimate?
What is the benefit for a Preferred Customer to enroll another Preferred Customer?
Who is eligible to purchase a Solution Pack?
Can a Preferred Customer enroll another Preferred Customer?
What is the benefit for a customer to enroll as a Preferred Customer?
How do I get paid?
Compensation Plan Questions
Why is the Personal Volume (PV) different in the newly enhanced Compensation Plan launched Oct. 19, 2017?
Is a Guide able to sponsor another Guide who resides at the same address? (Spouse, Partner, Daughter, Son)
Are Guides legally liable in case of product defects?
What can I say about the health benefits of Well & Company products?
How can I contact Guide Services?
I am unable to sign in to my Business Center. What should I do?
How do I receive new Well & Company supplies?
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You've got questions? We've got answers!
Does Quercetin support immune response?
I am unable to sign in. What should I do?
How do I update or reset my password?
Can I change my username?
How do I update my email address?
How do I subscribe to or unsubscribe from Well & Company emails?
How do I update my Autoship to add the new amazing Well & Company products?
How do I cancel my order? Can I edit or update my order once I’ve submitted it?
What do I do if my order is missing an item?
What do I do if my order arrives damaged or defective?
How can I get a copy of my receipt?
Does Well & Company accept international orders?
Returns, Replacements & Refunds
Help! I've got too much product!
Where can I find the latest version of the Well & Company Policies & Procedures?
What is your Return Policy? How do I return an item?
When will I receive my refund?
When will my credit card be charged for my Autoship order? When will my Autoship order be shipped?
How do I update the payment method on my Autoship order?
I’m going on vacation – how do I put my Autoship order on hold?
Products & Nutrition
What is in the Wake Well™ and Revive Well™ products?
What's in the Rest Well™ product?
I have an allergy or sensitivity to ________ - do your products contain it?
My box of Rest Well says Best By Dec 2017 - is it OK to use?
What ingredients are in the Defy product?
What ingredients are in the Power-Up product?
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The Well & Company Opportunity
How can I become a Guide?
I’d like to become a Guide, but I am not in the US
Is Free Shipping still available?
How do I get connected to a Guide?
How can I contact Customer Support?
Why does my credit card statement show a "recurring" charge from Well & Company for a single purchase??